Choose one of the ways below to request a Return Authorization Number (RAN)
Place the documents listed in the “Return Instructions” section
You can find it in the original package. Not there? Check the “New Return Label” section
Contact the courier indicated on the return label in the ways noted in the “How to book a pickup?” section.
Wait for courier pickup or bring your package to the collection center
If you are a registered user, you can login to request a return in the 'Orders' section of your account.Log in
Whether you are an unregistered or registered user, you can fill the form below to create a RAN.
NOTE: A RAN can only be issued once a tracking number has become available. For immediate service please contact our customer service.